Privacy Policy

At Olivia Vancouver, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about the device you use to access our store. This may include your web browser, IP address, time zone, device information, and certain cookies stored on your device.

As you browse our website, we may also collect information about the pages, products, and content you view, as well as information about how you interact with our website.

We refer to this automatically collected information as Device Information.

How We Collect Device Information

We may collect Device Information through technologies such as:

Cookies: Small data files stored on your device that help our website remember certain information and improve your browsing experience.
Log files: Information about activity on our website, which may include your IP address, browser type, Internet service provider, referring pages, and date and time information.
Pixels, tags, and similar technologies: Electronic tools that may help us understand how visitors use and interact with our website.

When you place an order or attempt to place an order through our website, we may collect information such as your name, billing address, shipping address, email address, telephone number, and payment information.

We refer to this information as Order Information.

How We Use Your Information

We use Order Information to process and complete purchases made through our website. This may include processing payments, arranging delivery, sending order confirmations, providing invoices, and communicating with you about your order.

We may also use this information to:

Communicate with you about your orders or questions.
Help prevent fraudulent or unauthorized transactions.
Provide customer support.
Improve our products, services, and website.
Send marketing or promotional communications where you have provided the appropriate consent.
Better understand how customers interact with our website.

We use Device Information to help us identify potential security risks and fraudulent activity, including through the use of IP addresses.

We may also use Device Information to analyze website traffic, understand how visitors browse our store, improve our website, and evaluate the performance of our marketing and advertising activities.

Currency and Location Information

Our website may use your IP address or other device information to determine your approximate location for currency-related functionality.

Where applicable, a selected currency may be temporarily stored in a session cookie in your browser. This allows your selected currency to remain consistent while you browse our website.

Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers when they help us operate our business, process orders, provide services, analyze website activity, or communicate with customers.

For example, our online store may be powered by Shopify, which provides the technology used to operate our online store and process certain customer information.

We may also use analytics services, such as Google Analytics, to better understand how visitors use our website and how our website and marketing activities perform.

Third-party service providers may process information on our behalf only for the purposes necessary to provide their services to us.

We may also disclose Personal Information where required or permitted by applicable law, including when necessary to respond to lawful requests, protect our rights, prevent fraud, investigate potential violations, or protect the security of our business, customers, or website.

SMS and Text Marketing

If you choose to provide your telephone number and consent to receive SMS communications from Olivia Vancouver, we may send you messages relating to your orders, abandoned carts, promotions, or other marketing communications.

Providing consent to receive marketing messages is not required to make a purchase.

If you no longer wish to receive SMS marketing messages, you can unsubscribe by replying STOP to a message from us or by following the unsubscribe instructions provided in the message.

Message and data rates may apply depending on your mobile carrier and plan.

If you need assistance with SMS communications, you may reply HELP to the number from which you received the message or contact us using the information below.

Important: Only keep the SMS-provider language in this policy if Olivia Vancouver actually uses an SMS marketing service. Any provider name, data-processing description, or SMS terms should match the service you actually use.

Behavioral Advertising

Where permitted and where applicable, we may use Personal Information and browsing information to provide advertising or marketing communications that may be relevant to your interests.

You may be able to control certain personalized advertising preferences through the advertising platforms you use.

Examples of third-party advertising and analytics services may include Google, Meta, Microsoft, and other advertising providers, depending on the services we use.

You should review the privacy and advertising settings of those services for additional information about how they handle your information.

Do Not Track

Some web browsers offer a Do Not Track feature that sends a signal to websites about your preference regarding online tracking.

Our website may not respond to or alter its data collection practices based solely on a Do Not Track signal.

Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your Personal Information.

These rights may include the ability to request access to the information we hold about you, ask us to correct inaccurate information, or request deletion of information where applicable.

You may also have rights relating to how your Personal Information is collected, used, or disclosed.

To make a privacy-related request, please contact us using the email address below. We may need to verify your identity before completing certain requests.

If you are located outside Canada, additional privacy rights may apply depending on your location and the applicable laws.

Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

If you request deletion of your Personal Information, we will consider your request in accordance with applicable law and any legal or business obligations that require us to retain certain information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, legal requirements, or other operational reasons.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically so you remain informed about how Olivia Vancouver handles Personal Information.

Contact Us

If you have questions about this Privacy Policy, would like to make a privacy-related request, or have concerns about how your information is handled, please contact us:

Olivia Vancouver
Email: info@cliviavancouver.com