Shipping Policy
At Olivia Vancouver, we want to make your shopping experience as smooth and straightforward as possible. We carefully process every order and work to get your items on their way as quickly as possible.
Please review the information below before placing your order so you understand our processing and shipping procedures.
Processing Time
Orders are generally processed within 1–5 business days after the order has been placed.
During busy periods, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information, where available.
Shipping Times
Shipping times can vary depending on your location, shipping carrier, customs processing, and other circumstances outside our control.
The estimated delivery times below are intended as general guidelines and are not guaranteed delivery dates.
| Region | Estimated Delivery Time |
|---|---|
| Canada | 5–12 Business Days |
| United States | 5–12 Business Days |
| Europe | 5–10 Business Days |
| Other International Locations | 10–15 Business Days |
Delivery times may occasionally be longer because of customs, carrier delays, weather, holidays, or other unforeseen circumstances.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, when tracking is available.
Please allow approximately 1–3 business days for tracking information to become active after your package has been shipped.
If you have not received tracking information or your tracking number does not appear to work, please contact us at:
We will be happy to help you check the status of your order.
Unexpected Delays
Although we work hard to ensure orders arrive within the estimated delivery period, unexpected delays can occasionally occur.
These may be caused by factors such as:
- Customs processing
- Shipping carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
If your order appears to be taking significantly longer than expected, please contact us at info@cliviavancouver.com and we will do our best to assist you.
Pre-Orders and Back-Ordered Items
If your order contains an item that is available for pre-order or is temporarily out of stock, your order may be shipped once the item becomes available.
If your order contains multiple products and some items are available before others, your order may be shipped in separate packages.
You will receive the relevant shipping information as each part of your order is dispatched.
Incorrect Shipping Address
Please carefully check your shipping information before completing your purchase.
If you realize that you have entered an incorrect or incomplete address, contact us as soon as possible at:
We will do our best to update the address before the order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.
Olivia Vancouver cannot guarantee changes to an address after an order has been shipped.
Returns
If you need to return an item, please review our Refund & Returns Policy before sending anything back.
For return instructions, contact:
Please do not send a return to an address without first receiving the appropriate return instructions from Olivia Vancouver.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Olivia Vancouver cannot guarantee recovery of packages that are subsequently lost or stolen.
If your tracking information states that your package has been delivered but you cannot locate it, we recommend first checking around your delivery location and contacting the shipping carrier directly.
If you still need assistance, please contact us at:
We will do our best to help you determine the next steps.
Contact Us
If you have questions about shipping, tracking, delivery times, or your order, please contact us:
Olivia Vancouver
Email: info@cliviavancouver.com